Frequently Asked Questions
When does the course start and finish?
The course begins when you complete your purchase. If you purchased a monthly subscription your access to the course materials is based on continuing to submit your monthly registration fee. If you purchased the annual subscription your one-time payment grants you access to the course for a full year.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us by sending an email. Course refunds are generally available within 7 days of enrollment.
What if I want to learn more about the program before I pay?
Each program offers "Preview Access" to a limited numbers of webcasts which can be viewed when you navigate to the program introduction page to provide insight into the program materials. Also, be sure to view the "Intro Video" on the intro page of each course.
What should I do if my video keeps stopping?
Our technical team regularly tests the playback functions of the videos in each program. If you find that there is an issue with your playback try refreshing your page and checking your internet connection first.